Amazon earlier today announced the creation of 3,000 new virtual jobs in Customer Service in South Africa this year.
These roles will range from customer service associates to technical experts who will work virtually and provide 24/7 support to Amazon customers in North America and Europe.
The addition of 3,000 permanent and seasonal full-time positions will bring the total permanent workforce in South Africa to 7,000.
Candidates interested in applying must meet the following requirements:
- Completed Matric/Grade 12/NQF Level 4 qualification or higher,
- Excellent command of English and
- be a South African Citizen.
The technical positions will support customer inquiries on devices, digital and Alexa.
These roles will require candidates to translate technical information and provide instructions to help Amazon customers trouble shoot issues.
Since these will be virtual roles, applicants will also need a private, quiet workspace and an existing and dedicated internet connection, according to Amazon specifications.
Anyone interested in joining Amazon’s Customer Service team can view open positions at www.amazon.jobs filtering by location and typing: South Africa to view the open positions.
Employees are offered a comprehensive benefits package starting on day one, including employer contributions toward medical aid and provident fund, group life cover, employee wellness programmes, and a monthly stipend for a dedicated internet line.
In addition to this, Amazon also offers Customer Service employees interested in pursuing opportunities outside of Amazon, the opportunity and financial support to upskill themselves through Career Choice. All these initiatives encapsulate Amazon’s commitment to transformation, inclusion and diversity in the workplace.
Amazon has a long history in South Africa. Amazon Web Services (AWS) first established a presence in Cape Town, setting up a Development Center in 2004.
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