MUST WATCH: Samsung Apologises for Note 7 recall

This past week Samsung issued an apology to the public for the first wave of Galaxy Note 7 devices sold with a battery defect.

Samsung was represented by Tim Baxter, president and chief operating officer for Samsung Electronics America, who suggested that the company has already exchanged some 130,000 Galaxy Note 7 units which, if we’re reading this Consumer Product Safety Commission report correctly, means there are “about” 870,000 Galaxy Note 7 units still in consumer hands with potential to overheat and catch fire.

The official recall report from the Consumer Product Safety Commission makes very clear that the hazard includes “The lithium-ion battery in the Galaxy Note7 smartphones [which can] can overheat and catch fire, posing a serious burn hazard to consumers.”

This report was made in conjunction with similar commissions in Mexico and Canada. This report also makes clear that “Samsung has received 92 reports of the batteries overheating in the U.S., including 26 reports of burns and 55 reports of property damage, including fires in cars and a garage.”

Above is the video apology issued by Samsung through their News Channel, re-hosted on YouTube.

UPDATE: Samsung readies for court

We all knew that it was just a matter of time before a lawsuit is filed against Samsung. Well, that time has arrived.

Florida resident Jonathan Strobel is now suing Samsung for injuries he sustained on September 9th, when his Note 7 exploded inside his pants pocket while he was shopping. He suffered second-degree burns on his right thigh, where the phone had been pressed against, and a similar injury to his thumb from when he tried to remove the device from his pocket. In addition to seeking medical bill coverage for injuries, he’s seeking damages for his pain and suffering, and any lost wages.

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Papi Mabele

Papi Mabele has a marketing background, he is a digital marketing expert with extensive experience in launching and building global brands in the emerging markets. Papi is also an avid tech writer, enthusiast and all round tech junkie. As a freelance writer and analyst he has been numerously published in Popular Mechanics (SA), GQ South Africa, Premier Magazine, Driven Magazine, Bloem News, Courant, The Weekly, Enthooze Magazine and PiE magazine amongst others.